If your company has B2C or B2B customers, chances are they are calling your
customer service to track their orders. Certainly it is their right to know the status of an order, but what would your customer service department give to practically eliminate those calls? InSiteCommerce Software provides deep integration into your order fulfillment process and makes it available to your customers online
. At the time of requesting a quote or placing an order, customers will be able to select the available shipping methods and determine their freight cost. Once the orders are placed, online
tracking will allow them to not only see when their product was shipped, but will let them track the shipment through the carrier.
To further enhance the customers’ experience, InSiteCommerce will proactively
provide email notification to your customers with order confirmations and
advanced ship notices.
Need to optimize the order fulfillment process in your shipping department? InSite Software Solutions can also integrate the InSiteShip
Software to streamline shipping operations the way InSiteCommerce streamlines your website transactions.
B2B & B2C
