Thymes, Inc.

Company
Thymes, Inc.

Headquarters
Minneapolis, MN

Industry
Consumer Bath and Body and Homekeeping products

Business Issue
Heavy seasonal business required temporary help to enter and process/fulfill orders. Required credit management capability and order workflow.

InSite Solution
InSiteCommerce and InSiteShip integrated to Infor SyteLine.

Results
98% of wholesale and retail orders are entered on line and fulfilled without internal resources from customer service or accounting. Order turnaround was reduced from 2 weeks to less than 24 hours.

Order entry, order tracking and customer history
120 independent reps are using the system
Replaced faxes and phone calls
Integrated to rep handheld units via XML
InSite launched eCommerce site in 2001
Partnered with local design firm for interface
Real time orders can be shipped in less than 10 minutes
Generated a significant increase in revenues and profit
Hosted by client